ithena

Smart Service
iSERV

Self-Servicing at your fingertips.

Transform your enterprise operations with cutting-edge digital service enablement, seamless remote support capabilities, advanced predictive maintenance algorithms, comprehensive analytics dashboards, and robust OEM connectivity solutions that drive operational excellence and maximize equipment effectiveness.

OEM Benefits

Comprehensive solutions for original equipment manufacturers

Performance Monitoring

Real-time tracking of equipment performance with comprehensive analytics and instant alerts for optimal operational efficiency.

Predictive Maintenance

Advanced algorithms predict maintenance needs before failures occur, reducing downtime and extending equipment lifespan.

Quality Assurance

Continuous quality monitoring with automated compliance checks and detailed reporting for regulatory requirements.

Analytics & Insights

Deep operational insights through advanced data analytics, helping optimize processes and improve decision-making.

Remote Connectivity

Seamless remote access and control capabilities enabling efficient troubleshooting and support operations.

System Integration

Flexible integration with existing enterprise systems and third-party applications for streamlined operations.

Dashboard Features

Comprehensive monitoring and analytics at your fingertips

OEE Dashboard

  • Asset connectivity monitoring with real-time status updates
  • Real-time equipment health assessment and diagnostics
  • Quality metrics tracking with automated reporting

Machine Uptime Analytics

  • Comprehensive downtime analysis with root cause identification
  • Predictive insights for maintenance scheduling optimization
  • Performance trend analysis and improvement recommendations

Performance Insights

  • Key performance indicators with customizable dashboards
  • Advanced visualizations for complex data interpretation
  • Industry benchmarking and competitive analysis tools

Predictive Maintenance

Transform your maintenance operations with intelligent digital solutions that revolutionize equipment management. Our advanced platform integrates comprehensive digital logging systems, intelligent checklist automation, sophisticated work order scheduling, and condition-based maintenance protocols to maximize equipment reliability and operational efficiency.

Digital maintenance logs with automated data capture and historical tracking
Intelligent checklist management with customizable templates and workflows
Advanced work order scheduling with resource optimization and priority management
Condition-based maintenance protocols with real-time monitoring and alerts
Predictive Maintenance Dashboard
Smart Service Mobile App

Smart Service Application

Empower your service teams with our comprehensive mobile application designed for field technicians and service professionals. Streamline operations from service requests to completion with integrated tools that enhance productivity and customer satisfaction.

Streamlined service onboarding with automated customer data integration
Intelligent technician scheduling with skill-based routing and optimization
Advanced remote diagnostics with augmented reality support capabilities
Enhanced service experience with real-time updates and customer feedback

Knowledge Portal

Access comprehensive knowledge resources through our centralized portal designed to enhance operational efficiency and support continuous learning across your organization.

Comprehensive SOPs with step-by-step guidance, interactive workflows, and version control for consistent operations
Interactive training modules, video tutorials, and certification programs for continuous skill development
Global accessibility with multilingual documentation and real-time translation capabilities
Knowledge Portal Mobile Interface

E-commerce Solutions

Comprehensive digital commerce platform for seamless business operations

Unified Info Hub

Centralized product data management system with comprehensive catalog organization, real-time inventory tracking, and automated synchronization across all sales channels for consistent customer experience.

System Integration

Seamless ERP compatibility with robust API connections, automated data workflows, and real-time synchronization ensuring smooth operations between all business systems and maintaining data integrity.

Shopping Experience

Optimized cart-to-order flow with intelligent recommendations, automated email notifications, order tracking, and personalized customer journey management for enhanced conversion rates and satisfaction.

Discover iSERV Success Stories

Real results from industry leaders who trust iSERV

Deploying ITHENA's iSERV to enhance operations at the leading metal-forming and forging company

"The client, a frontrunner in the metal forging sector, aimed to embrace data-driven manufacturing to enhance plant efficiency. Implementing iSERV in their machinery facilitated real-time access to critical equipment parameters via personalized dashboards, empowering users to conduct predictive maintenance activities. Additionally, iSERV enabled users to access a knowledge repository and provided self-help videos and manuals for enhanced operational effectiveness."

18%enhanced efficiency
Deploying ITHENA's iSERV to enhance operations at the leading metal-forming and forging company Dashboard

Ready to Transform Your Operations?

Join thousands of enterprises already benefiting from iSERV's comprehensive smart service solutions.